Delivery
Free delivery on every order, to the UK, Poland, Italy and across Europe.
At a glance
- Free deliveryOn every order, no minimum
- 5 daysEstimated, from the day you order
- Email when it shipsSo you know it is on its way
- Order by 12 DecemberOur suggestion for Christmas
Ordering for Christmas? Delivery takes 5 days from your order. To have it before 25 December, we suggest ordering by 12 December. Carriers are busier in December, so earlier is safer.
At a glance
| Where | Cost | Estimated delivery |
|---|---|---|
| United Kingdom | Free | 5 days |
| Poland | Free | 5 days |
| Italy | Free | 5 days |
| Rest of Europe | Free | 5 days |
There is no minimum order. Every order ships free.
How delivery works
- You order. We email you a confirmation with your order details.
- We ship it. We email you again as soon as your order is on its way.
- It arrives. A carrier brings it to the address you gave at checkout, 5 days after you ordered.
Delivery times are estimates, counted from the day you order. A large order can arrive in more than one parcel.
Where we deliver
We deliver to the United Kingdom, Poland, Italy and most of Europe, including Ireland, France, Germany, Spain, Portugal, the Netherlands, Belgium, Austria, Switzerland and the Nordic countries. The full list is in our shipping policy.
Customs and import charges
Import charges depend on where your order ships from and where it goes. We show what we know at checkout, before you pay.
Problems with a delivery
My order has not arrived
If it has been more than 5 days since you ordered, write to us with our contact form and your order number and we will look into it with the carrier.
My parcel arrived damaged
If you can, ask the carrier to record the damage when it arrives. Then write to us with your order number and a photo. Not having the carrier's record does not affect your rights.
Something is missing from my order
Check whether a second parcel is still on its way: a large order can come in more than one. If not, write to us with your order number and what is missing.
I gave the wrong address
Write to us straight away with your order number and the right address. If the order has not shipped yet, we will try to change it.