Returns

Christmas returns: orders placed from 11 November to 24 December 2026 can be returned until 15 January 2027, even after the usual 14 days. Gifts can come back after the holidays.

Return in 3 steps

1. Tell us. Within 14 days of receiving your order (or by 15 January 2027 for Christmas orders), fill in the return form. You do not need to give a reason.
2. Send it back. We confirm by email and give you the return address. Send the items within 14 days of telling us.
3. Get your refund. We refund what you paid within 14 days of receiving your request, to the payment method you used. We may wait until the items arrive back, or until you send us proof of posting.

What a return costs

You pay the cost of sending the items back. Your refund includes the original delivery, which is free anyway.

What condition items should be in

You can unpack and look at your items as you would in a shop. If they are handled beyond that and lose value, we may take that loss off the refund. Keeping the original packaging helps them travel back safely.

Faulty or damaged items

If something is faulty or not as described, we are responsible for it for 2 years from delivery, or longer where your national law says so. This is separate from the 14 days.

1. Use our contact form with your order number, what is wrong and, if you can, a photo.
2. We reply within 14 days. You can ask for a repair or a replacement and, where the law allows, a price reduction or a refund.
3. If the item needs to come back, we send you the address and we pay for the return.

Returning a gift

The person who placed the order can return it in the same way. The refund always goes back to the payment method used for the order.

All the details, and a model withdrawal form, are in our refund policy. These terms are in addition to your legal rights and do not limit them.