Refund policy

Seller

Unida Brands LLC, a US limited liability company, 75 E 3rd St, Sheridan, WY 82801, USA. Email: geral@versogroup.co, phone: +1 779 269 1400.

30 days to return

You can return any order within 30 days, without giving a reason. The period starts on the day you, or someone you name other than the carrier, receive the goods. If one order arrives in several parcels, it starts when you receive the last one. These 30 days include your legal 14-day right of withdrawal and go beyond it. They add to your legal rights and do not limit them.

Christmas returns

Orders placed from 11 November to 24 December 2026 can be returned until 15 January 2027, even after your 30 days have ended. Tell us by 15 January 2027 using /pages/withdraw or by email to geral@versogroup.co, then send the goods back within 14 days of telling us. The steps, costs and refund rules below apply in the same way. This is in addition to your legal rights and does not limit them.

How to withdraw

1. Before the 30 days end, send us a clear statement that you are withdrawing: use /pages/withdraw, or email geral@versogroup.co. You can use the model form below, but you do not have to. Sending your statement before the deadline is enough.
2. We confirm by email and give you the return address in that email.
3. Send the goods back within 14 days of the day you told us you were withdrawing.

Cost of returning

You pay the direct cost of sending the goods back.

Refund

We refund everything you paid, including standard delivery, without undue delay and at the latest within 14 days of receiving your statement. We use the same payment method you used, unless you expressly agree otherwise, at no cost to you. We may hold the refund until we receive the goods or proof that you sent them, whichever comes first.

Condition of returned goods

You are responsible for any loss in value caused by handling the goods beyond what is needed to establish their nature, characteristics and functioning.

Faulty goods

We are responsible for any lack of conformity that appears within 2 years of delivery, or for any longer period your national law provides. To complain, write to geral@versogroup.co or use /pages/contact with your order number, what is wrong and, if you can, a photo. You can ask for repair or replacement and, in the cases the law provides, a price reduction or termination of the contract. We reply within 14 days. If goods need to come back, we give the address by email and pay for the return.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Unida Brands LLC, 75 E 3rd St, Sheridan, WY 82801, USA, geral@versogroup.co

• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*): …
• Ordered on (*) / received on (*): …
• Name of consumer(s): …
• Address of consumer(s): …
• Signature of consumer(s) (only if this form is sent on paper): …
• Date: …

(*) Delete as appropriate.